Auditmacs Helping Local Companies Save on Telecom Expenses

June 27, 2013


JACKSONVILLE — Auditmacs was a well-kept secret until Jacksonville business executives started spreading the word.

The company provides a niche service of looking for ways for clients to save money by correcting billing errors, optimizing services and improving efficiencies for landline and mobile phones. Auditmacs also operates a wireless help desk and offers consulting. The company has about 20 employees, but it continues to outgrow its office space and is aggressively hiring.

"I think we're about to hit a big growth spurt," said David Hopper, founder and CEO.

In the past two weeks, Auditmacs has moved into a 5,000-square-foot office in the Riverplace Tower on the Southbank. It's the third office move in two years.

The company earned $1.7 million in revenue for 2011, with about $200,000 in profit. The target is a 25 percent profit margin and revenue of $5 million in the next 24 months, Hopper said. Auditmacs has hired four people in the past month and expects to hire at least 10 more by the end of the year.

Jacksonville is its primary market, but the auditing company has also expanded into six metro markets including cities in South Florida, Atlanta, Nashville and Louisville, Ky. About 80 percent of its business is monthly services and 20 percent is consulting projects. Large companies with $100,000 to $1 million in phone and wireless expenses can see return on investment of more than 100 percent, Hopper said.

Auditmacs typically charges its customers between 3 percent and 5 percent of monthly telecommunications expenses.

Ring Power Corp., based in St. Augustine, hired Auditmacs in spring 2011 to do a thorough audit of its landline phone system and billing for the company's headquarters and 33 branches across the country. Ring Power executives said the company got a 250 percent return on the contract.

"There was definite ROI that we realized, which was awesome," said Shane McLaughlin, assistant vice president of Ring Power. "It's not a client-vendor relationship; it's a partnership."

Acosta Sales & Marketing, a monthly customer of Auditmacs for about two years, is considering funneling more business to the telecommunications management company, said Gary Tice, vendor relationship manager for Acosta.

Acosta, based in Jacksonville, employs more than 21,000 people in 65 offices in the U.S. and Canada. It specializes in the sales and marketing of consumer packaged goods sold in grocery and convenience stores. Tice said executives saw wireless expenses drop from $120,000 a month to $60,000.

Acosta uses Auditmacs to deploy handheld mobile devices similar to smartphones to 4,000 employees in the field. Auditmacs may see a windfall by the end of this summer if Acosta decides to nearly double the number of devices they manage. Acosta employees use the devices as an aid to make sure food is positioned correctly in stores.

McLaughlin and Tice both said they have a high opinion of Hopper and his staff.

"David Hopper makes me feel like I'm part of his company," Tice said. "I feel like they're an extension of our team."

It's the kind of relationship building that has led almost all of Auditmacs' business — by word of mouth. That's very difficult to achieve, Hopper said.

"It's the process of gaining trust, forming your brand and reputation," he said. "They know our reputation."

Sarah covers logistics, transportation, trade, manufacturing, defense and technology