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Enterprise IT Telephony Expense & Inventory Management (EITEIM) is about achieving success through greater vision into the contracts, billing, and inventory that makes up the enterprise voice, data, and wireless infrastructure.  Auditmacs™ increases enterprise collaboration and automation success by leveraging system tools, industry best practices, and best in class business processes to our client's advantage.

The Auditmacs software strategy is twofold.  We first evaluate your environment to assess whether we can achieve TEM effectiveness by supporting your existing platform.    If so, we develop strategies around gaining additional operational and ROI benefit from the investment you've already made. 

Secondly, when no platform or an ineffective one is in place, Auditmacs deploys dual best in class ITIL compliant systems.  Both are enterprise level with one encompassing all aspects of TEM while the other incorporates leading processes for effective service desk management.

Our enterprise clients consider the Auditmacs™ Service Desk an extension of their IT department... A trusted Advisor... A powerful Resource...

Lower telecommunications costs!

• Typical enterprise realizes 20 to 30% savings of IT Telephony Expense

Contract Management

• Central repository for carrier and vendor agreements enterprise wide
• Tracks rates, commitment levels, SLAs and more
• Manages Contract Compliance

More efficient processing

• Improved business processes and workflow

Auditing Efficiency

• Assessment and Audit of services, billing, and contracts is the foundation of EITEIM
• Reduce audit time
• Increase audit accuracy
• Automate exception reporting

Centralized repository for enterprise-wide service inventory

• Tracks key components of all enterprise identifiable IT Telephony assets
• Critical component in audit process
• Identifies unused or duplicate services
• Asset management Optimization

Wireless management

• Gain control and reduce expense of hundreds or thousands of wireless devices
• Reduce wireless waste
• Track wireless inventory
• Optimize rate plans

Increased visibility into hidden expenses

• Reduce waste in hidden fees
• Reduce tax expense
• Reduce costs in incorrect rate plans

Promotes industry best practices

• EITEIM best practices throughout

Great resource to supplement your DR and Business Continuity efforts

• House your Disaster Recovery plan and implementation schedule
• Quick access to critical information in the event of a disaster, accessible from any browser or Mobile PDA device

Compliments and defines MACD process and change management

• Increases change management success
• Decreases overage charges

Benefits procurement and provisioning process

• Create savings through expert selection of competitive carriers which are aligned with you geographically and strategically
• Make better decisions
• Limit mistakes through automation of project management
• Increase collaboration among critical resources

ASP based keeping it simple and accessible

• User defined access
• 24/7 accessibility to critical enterprise information
• Backed up
• No equipment costs or upgrades

IT Telephony Library containing important reference and training materials

• Key telecom resources for the telecom professional

Billing & Invoice management

• Identifies errors for optimum savings
• Centralized billing dispute management

Reporting

• Quick access to enterprise level reporting
• Exceptions and variance reports
• Spend levels