Providing quality service to our clients is the key to our ongoing success and our exceptional service ticket management system allows us to ensure timely creation and capture of all service tickets – all in one centralized location. By providing you with better management and accountability, we ensure that no tickets fall through the cracks, no needs are overlooked and you receive the superior service that your company expects. Auditmacs gives you seamless management of the ticketing process, so you can track or review all tickets through the service boards to verify consistent response times.
Managed Mobility Services
"White Labeled" Services
Provide "white labeled" service desk help desk with an outstanding level of professional, detail-focused customer service from the carefully selected Auditmacs members who are focused primarily on enterprise and end-user mobility support.
"Raving Fans" Customer Service
Ensure "Raving Fan" service from professional service desk staff who love to "Wow!" clients and ensure issues are resolved with a smile. This is especially true in depot services where we recently completed a very aggressively-timed , high-volume deployment of more than 3,000 field devices to the complete satisfaction of our client.
Wireless Policy Management
Auditmacs works with you to first assist in wireless policy management to define your device policies, then ensure that devices are properly encrypted and data is secure.
Assist in mobility device management (MDM) administration utilizing a combination of software, processes, methodologies, market intelligence, strategy, and people that encompasses everything for "Cradle to Grave" support.
Auditmacs service desk provides expert support with ITIL certified support technicians with an ITIL-compatible service level agreement-driven software platform.
Carrier to end-user Liaison
Liaison between carrier and end user for technical support escalations. Auditmacs has deep experience with everything from cutting-edge tablet technology to legacy handsets.
New Line Management
Auditmacs service desk provides a complete and secure solution to fulfill and manage new line activations to ensure contract compliance while maximizing your telecommunications budget.
Lost Device Management
Manage lost or stolen device for immediate replacement by ensuring personal and corporate data are kept separate, so that corporate programs and data can be remotely accessed and wiped if needed and without impacting personal data.
Auditmacs offers established solutions for the comprehensive management of corporate devices with an advanced warranty exchange process to minimize downtime.
Upgrades, Downgrades & Replacements
Manage upgrades, downgrades, and replacements with dedicated email and VIP call lines that provide direct access to an extended service team and platform.
Auditmacs provides port management solutions to quickly identify and resolve issues to ensure you always have the right numbers in the right places and at the right time.
Provide vendor management and stewardship with service desk support for the enterprise telephony expense management initiatives through implementation of our business automation service desk software.
Manage rate plan and feature changes, plus review and negotiate new and renewing contracts ensures that you get the best market rates possible.
Service desk help for enterprise travelers to negotiate international plans and minimize potential costs associated with business travel to other countries.
Advice & Recommendations
Provide device advice and service desk recommendations based on your needs and business goals, and then help you formulate, communicate, and execute your plan.
Service Desk Integration
Integrate seamlessly with your existing service desk for management of the ticketing process. Once service desk tickets are logged into the system, you can track or review all tickets through the service boards you create and thus you can verify consistent response times.
Auditmacs takes pride in exceeding service desk expectations and by providing "White Glove" services to select VIPs where applicable to quickly and professionally keep your business moving forward.
Provide extensive automation and workflow capabilities to support a diverse range of devices and platforms through their entire lifecycle, from the initial equipment deployment to service desk troubleshooting of any subsequent problems with prompt equipment replacement in the field.
Account Directory Management
Integrate with Client's HR and account directories to manage and maintain accurate employee and device listing to keep your data secure and your employees compliant with corporate policies.
Mobile TEM Integration
Using a clearly defined strategy, integrate with cloud-based mobile TEMS system for accurate accounting, inventory, and expense management.
Servicing All Carriers
Maintain 100% carrier agnostic approach, servicing all carriers and mobile devices to ensure your mobility strategy is more efficient, cost-effective and responsive to your own people as well as your business partners.
Provide standard service desk and SLA reports that are reviewed and updated to reflect changes in technology and the impact of any new regulatory directives as well as to measure the service provider's performance and quality.
Regular Client Meet-ups
Auditmacs provides regularly scheduled meetings with the Client to review service levels, changes, improvement opportunities, and overall service desk strategy.